F.A.Qs

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

After the order is confirmed, our order processing time is 3-5 working days, the standard delivery time is 6-15 working days, using conventional delivery methods.

WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER?

Any taxes or customs fees are the responsibility of the recipient - some orders may have extra charges which need to be paid to receive your order. This cost is not covered by us and is charged directly by your local government. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges.

I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS?

As soon as you place the order, it is processing on our end. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, or at prettygirl@globaddress.com otherwise. Depending at which stage your order is at, we may be able to adjust it accordingly. Unfortunately after an order has shipped with USPS we cannot update a shipping address.

If your order is earlier than 3 days, you can reach out to us and we can cancel your order, if possible.

I HAVE NOT RECEIVED MY ORDER.

If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues:

- Check again the email you received from us regarding your specific shipping information. Please read the email in full, there may be pertinent details which may have been missed.

- Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. You would have received multiple shipping notifications if this is the case.

- Verify the shipping address provided - if there is an error, you would need to reach out to USPS to see if it is possible to update your address. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident.

- Check in with your local post office, as packages are often held there for pick up. For any other concerns, you can reach out to us at prettygirl@globaddress.com.

DO YOU SHIP INTERNATIONALLY?

We currently only accept orders from the United States! All orders are shipped with USPS. Not including processing time, estimated delivery time for international orders is 6-15 business days, (not including any potential customs delays or remote locations).

Please note that we do pay for all shipping and delivery costs; but for some orders, taxes and/or duty fees may be charged on delivery of the order by your local government. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges.

HOW LONG IS SHIPPING AND DELIVERY?

Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 3-5 working days after the order is placed. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.

Standard Delivery time 6-15 working days

RETURNS

DID I RECEIVE A FAULTY STYLE?

Oh no! If you believe your item is faulty, please contact our Customer Service team via via email to prettygirl@globaddress.com with your order number, photo of the fault and a brief description. We’ll look into the stated issue and will work out a way to resolve the situation asap!

Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Please read the product description of each item carefully before purchasing.

CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE?

We do not offer direct exchanges. Therefore, once your return has been processed, you can place a new order for the item you prefer.

HOW DO I RETURN MY ORDER?

The return shipping cost is borne by us. You can return the goods within 30 days from the date of receipt.

For any delivery or shipment concerns please contact us within 30 days of the order being shipped. Please include your order information in the return package and contact our customer service at prettygirl@globaddress.com to confirm the final return address.

SIZING

HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING?

All our models are approximately 170cm tall. Most of them are photographed wearing size Small.

I AM NOT SURE WHAT SIZE TO ORDER?

Our models typically wear Size 6-8, Small, or One-Size garments.

You can refer to the charts when selecting sizes but please note that

sizes cannot be guaranteed and might vary slightly between brands.

If you need any advice about sizing, please feel free to drop us a line at: prettygirl@globaddress.com

CLOTHING SIZE

Globaddress uses standard United States sizes. Please refer to the conversion table below as a guide.

Table header 0	SIZE	BUST	WAIST	HIGH HIP
XS	0,1	30-32	24-26	34-36
S	2-4,3-5	32-34	26-28	36-38
M	6-8,7-9	28-30	28-30	38-40
L	10-12,11-13	30-32	30-32	40-42
XL	14,15	32-34	32-34	42-44

PAYMENTS

WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT?

This is a generic card error - this means that your bank is rejecting the transaction at this time. We would suggest to double check your card details. If everything is correct, we suggest using the Stripe checkout as it is unlikely to be rejected through that method. Alternatively, you can attempt to place the order with a different card or try again later. If the issue persists, we would suggest to follow up with your bank.

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION?

If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system.

If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail.

If you still cannot locate it, you may have entered your email incorrectly - reach out to us at prettygirl@globaddress.com and we will resend you your confirmation.

Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section.

IS YOUR WEBSITE SAFE AND SECURE?

Yes.Please email us for any questions or concerns.

Absolutely. Stripe is a globally recognized payment processor trusted by millions of businesses. It uses advanced security features, including:

SSL encryption to protect data transmission

PCI DSS Level 1 compliance (the highest level of payment security)

Real-time fraud prevention tools

When you pay through Stripe, your card details are not stored on our website. All sensitive information is handled securely by Stripe.

WHAT METHODS DO YOU ACCEPT FOR PAYMENT?

We Accept Stripe.