Refund Policy

Globaddress is dedicated to creating elegant, high-quality dresses that celebrate your unique beauty. With thoughtful design, fine craftsmanship, and a commitment to customer delight, every dress is made to inspire confidence and charm.

Our Guarantee Makes It Quick And Easy:

Nobody’s perfect, but we always strive to be. In the rare instance that we make a mistake, we want to ensure you have a worry-free after-sales experience.

The return shipping cost will be borne by us.Notify us within 30 days of receiving your order, and we’ll work with you to resolve the issue. Please note that we do not accept returns for products that are more than 30 days old from the date they were received.Contact us at prettygirl@globaddress.com to confirm the final return address.

We do not accept exchanges, if you do not like the item you purchased, you can apply for a return and repurchase the item you want.

      Order Cancellation

      • If your order has already shipped:
        You will receive a refund for the original amount paid, minus a $10 restocking fee (except in the case of an incorrect shipment).

      • If your order has been produced but not yet shipped:
        You will receive a refund for the original amount paid, minus a $10 restocking fee.

      Disclaimers

      • Final Sale Period
        All sales are final 30 days after the order is received.

      • Return Processing Time
        We aim to process returns within 3 business days of receiving them at our warehouse. Please note that during high-volume periods, especially holidays, processing may be delayed. We apologize for any inconvenience.Once we receive your returned item(s) and confirm they meet our return conditions, your refund will be processed within 3 business days.Please note that it may take an additional 1-3 business days for the refund to appear in your original payment method, depending on your bank or payment provider.

      • If Your Return Seems Delayed
        If you believe your return has been delivered but not processed, please contact us at prettygirl@globaddress.com.

      • Quality Inspection
        The Globaddress team thoroughly inspects all items before shipment. If you receive an item with a manufacturing defect, please contact us as soon as possible with photographic evidence. 

      • Policy Changes
        Globaddress reserves the right to update this policy at any time. Any changes will be published on this page.

      Thank you for shopping with Globaddress — we value your satisfaction and are here to help with any concerns.If you have any inquiries regarding cancellations or any of our other policies please contact us at +852 5697 3894 or send an email to prettygirl@globaddress.com. You will get a reply within 24 hours from Monday to Friday.